Returns and Exchanges
We offer a 30-day money back guarantee on all orders (from ship date indicated on the Return Section Invoice). If for any reason you are not completely satisfied, you can return the products back to Tina•K for a full refund of the purchase price (less original shipping and handling fees). Shipping costs for any returns will not be reimbursed by Tina•K.
Please contact our Customer Service Department at 1-800-918-5860 or email@example.com for additional information necessary to return order and to process credit.
Complete the Return Section located at the bottom front of the invoice. Please indicate in the Return Section, the Reason Code as instructed by our Customer Care Team. Keep the top section of the invoice for your records.
When packaging the items, please do so in the original packaging and enclose the completed Return Section. To insure that your return remains eligible for a refund, please have the return package postmarked within 30 days from the Ship Date as indicated on the Return Section in the front the original invoice.
Upon receipt of the returned products please allow up to 45 days to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles.
Please repackage the item(s) in the original packaging, complete the Return/Exchange form located on your invoice, and enclose it with your return. Insure the package and ship via the carrier of your choice to the mention address on package.
Important Note: Unfortunately, shipping fees are non-refundable and you are responsible for any costs incurred for insuring and shipping your order back to us so please place your orders thoughtfully.
Shipping Errors and Damages
Please call us right away at 1-800-918-5860 or email us at firstname.lastname@example.org if order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will ship it to you immediately.